Delivery + Returns
UK SHIPPING
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Free Standard Shipping (2-4 days) for orders over £40
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£1.99 Standard Shipping (2-3 days) for orders under £40
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Express shipping available, see prices at checkout.
*Please contact us if your order is urgent and requires next-day delivery.
*Please note that orders are dispatched within 24-48 hours and courier collections take place on weekdays.
UK RETURNS POLICY
We do things a little different here, so please read our return policy in full...
+ Regular priced items, excluding hygienic items, are eligible for refund, exchange or store credit. **Do not try socks on if you will be returning them as we will not be able to approve the return if the shape of the socks have been affected**
+ Sale items are eligible for exchange or store credit only.
+ Hygienic items are final sale (underwear, hosiery, oral care, intimate toys).
Items must be returned to us unused with the original packaging intact. Please understand that we will not be able to accept a return if the item has been used, damaged, or is in unsaleable condition.
Standard Return Policy - Refund, Exchange or Store Credit
Step 1: Contact us within 7 days of receiving your order to initiate your return – our team will provide you with a pre-paid return shipping label.
Step 2: Post your return parcel within 7 days of receiving a return shipping label – if you need a little more time please let our team know.
Extended Return Policy - Exchange or Store Credit Only
Step 1: Contact us within 30 days of receiving your order to initiate your return – our team will provide you with a pre-paid return shipping label.
Step 2: Post your return parcel within 5 days of receiving a return shipping label – if you need a little more time please let our team know.
Refund Processing
Please allow us 2-3 business days after we have received your return parcel to process the return.
EU + REST OF EUROPE
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Free Standard Shipping (2-7 days) on orders over £150
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£10.00 Standard Shipping (2-7 days) for orders under £150
Please note that our orders do ship from the UK which means that local import taxes and duties may be required for your order upon arrival in your country.
We are unable to refund orders that are refused due to customs charges and are returned to us.
REST OF WORLD
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Free Standard Shipping (4-10 working days) for orders over £250
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£20 Standard Shipping (4-10 working days) for orders under £250
Please note that our orders do ship from the UK which means that local import taxes and duties may be required for your order upon arrival in your country.
We are unable to refund postage charges on orders that are refused due to customs charges and are returned to us. If the item(s) are in sellable condition when they arrive back to us, we will refund the value of your order less any and all shipping and customs fees incurred by us.
INTERNATIONAL RETURNS POLICY
As we are an indie small business we are not able to offer as much as we wish we could for international returns.
You are welcome to return your purchase to us, however, we will only be able to issue a refund for your item(s) less any shipping and customs costs incurred by us. You can ship your return back to us at your own cost or contact us for a pre-paid shipping label.
If you would like to proceed with a return please contact our support team within 14 days of receiving your order.
Please understand that we will not be able to issue a refund for items that are returned to us used, damaged, or in unsaleable condition.
Please allow us 2-3 business days after receiving your order to inspect the item(s). Exchanges and credits will be applied immediately whereas refunds can take 7-14 days to be processed.
HOLIDAY GIFTING RETURN POLICY - INTERNATIONAL
Please contact our team at help@bristolgeneralstore.com to inquire about our International Holiday Return Policy as we will customise this based on location and courier transit times.